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For customers:
What is HungryZone?
Why should I use HungryZone instead of phone orders?
Do I need to pay extra to use this site?
How do I make payments for the food that I order?
Can I make payments through my credit card online?
Can I make an advance order?
What address should I use for placing orders? Can it be my office/lab address?
Is there a gauranteed delivery time?
What do I do in case there is some problem with my order?
Do I need to tip the delivery boys?
How do I cancel an order?
Why is the phone number mandatory?
Where all is my personal information used?
I can't find my restaurant...
What if internet connection is lost at any step in between?
What items can I buy through this site?
What are the advantages of registering with HungryZone.com to place orders?
What are your office hours?
Who can write reviews?
Do I need to be a member of Hungryzone to write reviews/place orders/book a table at any of the places?
What do I do if my area is not listed in the location list?
How do I start ordering from my favourite restaurant?
I dont have access to the internet. Can I still use your services?
I can't find my favourite restaurant...
Can I get daily tiffin through this service?
What is an order code?
I am stuck and can't figure out how to order...?
How do I redeem my points?
How can I change account password?
I sometimes get delivery in my office and sometimes at home. Do I need to create 2 accounts?
What is the meaning of favourite restaurants?
How do I add a restauant to my favourites?
What is a recurring order?
How do I make an order recurring?
What if I want to add more orders after I have commited my order?
For Restaurants:
What do I need to do to get started?
How will having a Web site help my restaurant?
How long does it take to get HungryZone set up?
Are there any advertising benefits from HungryZone?
Do I have to setup anything?
Can I have a Web site even if I don't want to have online food ordering?
What information will I receive with my online orders?
How do I promote my Web site?
For customers:
Q. What is Hungryzone?
Ans: Hungryzone.com has been designed with a goal to make your life easier. Anything and everything that you wanted to know about restaurants is available at the click of your mouse. It enables you to place orders for home delivery, table reservations, take aways, party plannings etc on the click of your mouse. Its a great way to find and share your views about restaurants.
Q. Why should I use HungryZone instead of phone orders?
Ans: Online ordering provides several advantages over telephone based ordering. You will not receive a busy signal, they will not be put on hold, and their order will be relayed to the restaurant in an accurate fashion. You would be able to see the entire menu online instead of listening to someone speak out the entire menu to you. Its much less frustrating than relaying a long and extensive order over the phone. You would be able to make an informed decision about the restaurant by reading reviews on them. In case of table reservation orders, you would be able to locate the restaurant on the HungryZone maps. In case you would still want to place the order on phone, HungryZone customer care executive will give you an unbiased choice of restaurants that you can place the order from. They will also let you know which restaurant specializes in what, what have been the feedbacks of customers etc.
Q. Do I need to pay extra to use this site?
Ans: No, you do not need to pay anything extra for using this site. However, the home delivery charge varies from restaurant to restaurant. The restaurant "Search result page" mentions the delivery charges of the restaurant.
Q. How do I make payments for the food that I order?
Ans: The food that you order will be delivered to your address along with the bill. This bill would include the delivery charge(if any). You can pay the amount directly to the delivery boy.
Q. Can I make payments through my credit card online?
Ans: We are working on online payments to be integrated with the website. As of now we do not have credit card payments integrated with our website. There are few restaurants that accept credit card payment on deliveries. These include:
a> Pizza Corner
b> Dominos(in a few areas)
c> Bageecha
You need to mention in the instruction that you would want to pay by credit card, so that we can ensure these restaurants carry the mobile swiper.
Q. Can I make an advance order?
Ans: Yes you can make advance orders. Just select the date and time when you would want the delivery and you will receive it at that time. Please note that even the advance orders can be delivered only during restaurant operational timing. For eg., if a restaurant starts their operations around 7pm, they would able to make deliveries earliest by 7:30pm even if you would have placed an advance order.
Q. What address should I use for placing orders? Can it be my office/lab address?
Ans: The address that you mention has to be the place where you want the delivery. The address can be stored with us(if you are registered) and can be used later when you want to order again. You have the option of storing 2 addresses with us.
Q. Is there a gauranteed delivery time?
Ans: HungryZone does not take any responsibility for the time of delivery. It would also depend on the weather, traffic, the kind of item ordered etc. The delivery is guaranteed and we request you to call us at 99458-44442 or mail us at hungrybangalore@gmail.com in case the order is delayed by more than 45-50mins so that we can do a followup on the order. Please note that its the restaurants that do delivery.
Q. What do I do in case there is some problem with my order?
Ans: Please call us at 99458-44442 or mail us at hungrybangalore@gmail.com in case of any problems with the order. Our customer care executive will assist you.
Q. Do I need to tip the delivery boys?
Ans: No, you do not need to tip the delivery boys
Q. How do I cancel an order?
Ans: You cannot cancel an order for which the restaurant has started processing. In case the restaurant has not started processing the order, we can get the order cancelled. Please call us at 99458-44442 to check the status of your order.
Q. Why is the phone number mandatory?
Ans: Phone number is mandatory for us to call you & confirm your order. Also, in case something that you have ordered is not available or if the order is going to be delayed for some unavoidable circumstances, we can let you know over the phone. Please provide us with a number where you would be easily available(preferably your mobile number).
Q. Where all is my personal information used?
Ans: Your personal information is sent to the restaurant for delivery.We also use your email id to send you newsletters or other information you have subscribed to. Time and again we have lucky draws among our customers for which we use their email ids. Restaurant or HungryZone would not use your personal information for purposes other than mentioned above.
We take security seriously and we take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, HungryZone.com cannot guarantee that communications between you and HungryZone.com or information stored on HungryZone.com servers, will be free from unauthorised access by third parties.
Q. I can't find my restaurant...
Ans: If you cannot find your restaurant in our list, either that restaurant is not listed with us. You can mail us and we will try to bring the restaurant with us and you could also apprise them of our service.
Q. What if internet connection is lost at any step in between?
Ans: If you recieved the order details through email, your order is sent to the restaurant. In case you did not, your transaction did not complete and order was not placed. In case you were logged in as a registered user, you can retrieve your imcomplete orders when you log in next time. In case you cannot, please call us at 99458-44442 and our customer care executive will take your order.
Q. What items can I buy through this site?
Ans: You can order your food online through this site. Orders can be placed only with the restaurants that are registered with us.You can see a list of all restaurants by clicking the link "View all Restaurants".
Q. What are the advantages of registering with HungryZone.com to place orders?
Ans: There are lot of advantages of being a regisered user. To list a few of them:
a> You need not enter your details(address/phone number etc) everytime you use our services. You just need to login using your email id and password.
b> You can bookmark your favourite restaurants and put them in your 'Favourite' list.
c> You can make your favourite orders as "Recurring order". Next time when you login to your account, you would see recurring orders in your list, and you can place the same order again.
d> You can retrieve your imcomplete orders in case you lose internet connection in between or for some other reason could not complete the order.
e> With every Rs.100 home delivery order that you make through HungryZone.com, you get 2 HB points. You can redeem these points later for free meal coupons, discount coupons, HB Tees, Caps and a lot of other exciting prizes.
f> You get a chance to celebrate your special occasions with your loved ones at one of HB restaurants with some exciting offers.
There are many more advantages... register with us and discover them.
Q. What are your office hours?
Ans: Our helpline number is accesible from 11am to 11pm 7 days a week, 365 days a year. However, when placing online orders; you can place advance orders/bookings at any time of the day. The booking/order would be confirmed only when the restaurant starts their operations.
Q. Who can write reviews?
Ans: Anybody and everybody can write reviews on the website. Hungryzone does not take any responsibility of any review written on the website and its the personal opinion of the reviewer. However, Hungryzone reserves the right to remove the review in case there is any objectionable language used in the review.
Q. Do I need to be a member of Hungryzone to write reviews/place orders/book a table at any of the places?
Ans: No, you do not need to be a member of Hungryzone in order to use any of the services.
Q. What do I do if my area is not listed in the location list?
Ans: In case you do not find the area where you reside in the list, please click on a location that is closest to your place. For eg., if you are looking for a delivery on Church Street, please look at restaurants that deliver in MG Road, Kasturba Road etc.
Q. How do I start ordering from my favourite restaurant?
Ans: Ans: Please follow these simple steps to order online:
a.> Click on the location where you want the delivery.
b.> You will list of cuisines and restaurants in that area. Proceed by clicking on the kind of food you would want. Clicking on a Cuisine radio button will populate the dropdown with restaurants that have that cuisine as their speciality.
c.> Once you have decided the restaurants based on the various search criteria, click on "Search Meal".
d.> This would either give you a list of restaurants or if you have zeroed upon a particular restaurant, the menu of that place. If you get a list, click on the restaurant name to see their menu.
e.> Enter the quantity against the items you want and add them to your cart.
f.> Once done, click on proceed.
g.> Update the quantity if you wish to, or else select the option you would want(Home Delivery/ Pick Up/ Dine at Restaurant).
f.> Fill out the details on the checkout page and you are done!
Q. I dont have access to the internet. Can I still use your services?
Ans: Yes, we do offer phone support - you can call our Customer Service team at 99458-44442. Although we can process your request more efficiently if you order online, we do understand that you might not always be connected to the internet and are happy to provide this phone support.
Q. I can't find my favourite restaurant...
Ans: If you cannot find a particular restaurant in our list, that restaurant is not listed with us. You can mail us and we will try to bring the restaurant with us and you could also apprise them of our service.
Q. Can I get daily tiffin through this service?
Ans: Yes you can order tiffin through the website. The service is currently available only in South Bangalore during dinner and in Central and South Bangalore during Lunch. Veg tiffins are available right now.
Q. What is an order code?
Ans: If you place a delivery order or table reservation request through hungryzone.com, you get an order code at the end of the order. This order code can be used to check the status of your order with hungryzone.com. Please note that this order code has no relevance whatsoever with your order at the restaurant or reservation status at the restaurant.
Q. I am stuck and can't figure out how to order...?
Ans: No issues. Give us a call @99458-44442 and our customer care would assist you in the ordering process.
Q. How do I redeem my points?
Ans: Once you log-in, you would be able to see a link in the lower section "My Order Points". You would be able to see your order points and also items available for redemption.
Q. How can I change account password?
Ans: Once you log-in, you would be able to see a link in the lower section "Change my password". This would take you to the password change page.
Q. I sometimes get delivery in my office and sometimes at home. Do I need to create 2 accounts?
Ans: No, you do not need 2 accounts. When you sign up with hungryzone.com, you would have an option of Primary and Secondary addresses. Put your 2 addresses in these. When you place an order, your primary address would be populated by default in the address field. In case you would want to change it to the secondary address, please check the option "Use my Secondary Address" just below the populated address.
Q. What is the meaning of favourite restaurants?
Ans: Favourite restaurants, as the name suggests, is a list of restaurants that are your favourite. Its a kind of bookmark wherein you can choose which restaurants you would want to visit regularly on the website. It'll be like a quick link for you. You would be able to see the list of your favourite restaurants on the lower section of the homepage once you log in.
Q. How do I add a restauant to my favourites?
Ans: On the menu page of a particular restaurant, you would see a link "Add this restaurant to my favourites" just below the restaurant address. Click on the link to add the restuarant to your favorites.
Q. What is a recurring order?
Ans: A recurring order is an order that you would want to save and come back to order the same thing again. Instead of finding all the items again and again and adding them to your cart, you can save an order and reuse it later.
Q. How do I make an order recurring?
Ans: On the checkout page above the checkout button, you would see a checkbox with label "Make this a recurring order". Check that to make an order recurring.
Q. What if I want to add more orders after I have commited my order?
Ans: In case the order that you want to add is more than the minimum order amount of that restaurant, then you can place another order and mention in the special instruction the previous order number saying you would want to add to it. In case its less than the minimum order amount, please feel free to call us at 99458-44442 or mail us at hungrybangalore@gmail.com and let us know what you would want to add. However, this is subject to the status of the previous order.
For restaurants:
Q. What do I need to do to get started?
Ans: You can get your restaurant registered by getting in touch with us at register@Hungryzone.com or by giving us a call at 99458-44442. Our representative will let you know the procedure in detail.
Q. How will having a Web site help my restaurant?
Ans: Grow Your Business with Online Food Ordering. Maintain existing customer loyalty and attract new customers and revenue by having the convenience of online food ordering.
You will have a Web Site presence. More and more restaurants are establishing a Web site presence to serve their customers. People find restaurant Web sites useful to learn more about the establishment, the menu, and its location(s).
Q. How long does it take to get HungryZone set up?
Ans: Once you have signed up for HungryZone and we receive your information, your HungryZone Menu System can be set up usually within 72 hours.
Q. Are there any advertising benefits from HungryZone
Ans: The HungryZone System is also very beneficial to your current advertising. Let the public know about your online ordering system by adding your link to magazine and newspaper ads, your Yellow Pages listing, your business cards, menus and other company documents, radio commercials, and more...
Q. Do I have to setup anything?
Ans: We do everything, from setting up your entire menu and website online, to maintaining and updating the site with any information you request.
Q. Can I have a Web site even if I don't want to have online food ordering?
Ans: Yes. When you place your Web site order just tell us that you do not want to process orders online. You'll get all the other advantages of a Web presence: location information, menu, driving directions, tour, testimonials, etc.
Q. What information will I receive with my online orders?
Ans: Everything you need to fulfill the online food order. When a customer chooses online food ordering from your menu, you will receive the complete order, the name of the customer placing the order, a call-back number, delivery address and also the delivery time.
Q. How do I promote my Web site?
Ans: Promotion is easy and doesn't have to cost you any more than what you pay for in promotions today. Just let everyone know that you can now accept online food ordering. Whether you advertise today by flyers, in the mail, or in the paper, add your Web site address to the advertisement and let it be known you now accept orders online.
DISCLAIMER
The information and services included in or available may include inaccuracies or typographical errors. Changes are periodically added to the information herein. 'HungryZone' may make improvements and/or changes at any time.
We do not warrant that our service will be uninterrupted or error-free, that defects will be corrected, or that the site or the server that makes it available, are free of viruses or other harmful components. We do not warrant or represent that the use of the store or the materials made available, will be correct, accurate, timely, or otherwise reliable. HungryZone shall have no liability to you for any interruption or delay in access to the site irrespective of the cause.
The information, services, products and materials contained here are provided on an "as is" basis without warranty of any kind. We hereby disclaim all warranties and conditions with regard to the service, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.
No advice or information, whether oral or written, which you obtain from us shall create any warranty not expressly made herein.
You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material and/or data.
restaurant listing, price, discounts, schemes, promotions and availability of information/data are subject to change without notice.
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4110-4993, 99458-44442
